Refund Policy

Last updated: August 29, 2025

This Refund Policy is provided by BibGenie. This Refund Policy outlines our procedures and policies regarding refunds for services purchased on BibGenie. By using our services, you agree to this policy.

Overview

We are committed to providing transparent information about our refund procedures to ensure you understand our policies before making a purchase.

Digital Products and Services

Since the Website offers non-tangible, irrevocable digital goods and services, we do not provide refunds after the product is purchased. You explicitly acknowledge and agree to this policy prior to completing any purchase on the Website.

Service Evaluation

Before making a purchase, we encourage you to:

• Review our features and service descriptions carefully
• Contact our support team if you have any questions
• Ensure our service meets your specific requirements
• Read user testimonials and documentation

Exceptional Circumstances

While we maintain a strict no-refund policy, we may consider exceptions in cases of:

• Technical issues preventing service delivery
• Billing errors or duplicate charges
• Service outages lasting more than 48 hours
• Other circumstances as evaluated on a case-by-case basis

Subscription Cancellation

You may cancel your subscription at any time through your account dashboard. Cancellation will take effect at the end of your current billing period. No refunds will be provided for unused portions of your subscription.

Processing Time

In the rare event that a refund is approved under exceptional circumstances, processing may take 5-10 business days. Refunds will be issued to the original payment method used for the purchase.

Contact Us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us at:

Email: [email protected] or [email protected] or [email protected] or [email protected]

Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page. Continued use of our services after such changes constitutes acceptance of the new policy.